Do I have to pay import VAT and customs duties on EU orders?

We collect applicable import VAT, customs duties and import-related charges upfront during checkout. These charges are displayed before payment and are arranged through our shipping and customs-clearance partners, helping avoid unexpected import charges upon delivery.

Can my company reclaim the import VAT?

If your company is VAT-registered, you may be eligible to recover import VAT under your country's tax regulations. Recovery depends on the importer of record and appropriate customs documentation. Please contact us if you require documentation relating to your shipment.

Which delivery company will deliver my order?

We work with Royal Mail, FedEx and other established carriers. We select the most suitable delivery company at the time of dispatch, based on your location, shipment size and available delivery services, to get your order to you as quickly as possible.

Will I have to pay any additional customs charges on delivery?

We aim to collect and settle all applicable import VAT, duties and customs-clearance charges upfront. You should not normally need to pay these charges again upon delivery. If a carrier requests an unexpected payment, please contact us before making payment so we can investigate.

Products

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.